Shipping & Returns
FREE standard delivery for UK mainland orders over £50*
Standard delivery is sent second class and should arrive 2-3 working days from when the shipping confirmation is received. We aim to send out all orders placed before 1pm on the same day. During busy times, standard delivery can take a little longer.
Your order will be sent by Royal Mail, DPD or DHL. A signature may be required when you receive your parcel, depending on value and parcel dimensions.
Royal Mail Services:
Standard Delivery under £50 £2.99 2-4 working days
Standard Delivery over £50 Free* 2-4 working days
Tracked 24 from £4.99 1-2 working days
Next Day Services:
Domestic Express (DHL) Next working day £9+
Next Day (DPD) Next working day £9+
Based on weight
Next working day delivery from £9.00 dependent on weight - orders must be placed before 1pm for same day despatch.
Orders placed Monday – Thursday before 1pm will be delivered the next working day.**
Orders placed from 1pm on Thursday will be delivered the following Monday.**
Next Day delivery to Northern Ireland, the Scottish Highlands and UK Islands: please allow 2 days for delivery, although Next Day is available in some areas.
** Next Day is a DPDlocal & DHL delivery aim. We are not responsible for any delays caused by the courier such as bad weather or high seasonal volumes.
Next Day Saturday delivery from £9.00
For orders placed after 1pm on Thursday/shipped Friday. Small orders will be shipped via Royal Mail Special Delivery with larger order being shipped via DPD.
Local Collection in Forest Row, Sussex:
- Select the 'Pick Up' option on the first checkout page. (If this is not visible, please try checking out as a guest. All information will be held, but the pick-up option should then show)
- We offer a 10% discount on orders that are collected, please use code 'pickup10'. (Any orders that use this code and are not collected will be cancelled.)
We are based at: Unit 4 Springhill Orchard, Weirwood, Forest Row, East Sussex RH18 5HT.
See on Google Maps
Your order can be collected as soon as it has been placed, between 8am - 4pm Monday - Friday.
EUROPE (WITHIN EU)
UNDER €150: Duties & Taxes are paid on all orders to EU countries, up to the value of €150.
OVER €150: Duties & taxes paid on delivery by receiver. (See below.)
Shipping is available via DHL Mail (Up to 2kg) or DHL Express, with rates available at checkout.
- DHL Express rates are based on weight & size starting from £19.99.
- additional shipping charges may apply on some orders due to size. A payment request will be sent as soon as the order is packed & the correct shipping is calculated.
- Deliveries outside the UK may be subject to additional charges including customs charges. Import Duty, VAT & customs charges are payable by recipient. Conscious Craft Ltd does not accept liability for any additional costs other than the shipping cost offered at time of purchase. If orders are returned due to lack of payment of customs charges, shipping costs are non-refundable.
- Sales Tax: VAT is removed at point of checkout.
International shipping rates are available at check-out starting from £19.99 for the lightest orders. Please be aware that for heavy items the shipping charges can be high depending on country.
Note: We do not currently ship to all European countries, please contact us directly if delivery is unavailable.
Rest of World: If no rate is available at checkout, please contact us for a quote, we can provide a tracked or tracked & signed-for service worldwide.
Free Delivery promotions for shipments under £50 are sent via standard delivery - 2-4 working days
Return or Exchange
We hope that you are happy with all the items purchased from Conscious Craft, however should you wish to return or exchange an item, please email us with the following information: Your name, the Order Number, Date of your Order, details of the Item(s) you wish to return or exchange, and the reason for the return. All items must be un-opened, in their original packaging and in a re-saleable condition.
Email us: firstname.lastname@example.org
Please return the item(s) using the order number as reference to the address below.
There are 2 options for returning your orders:
For all parcel sizes:
Parcel service of your choice (We would recommend using a tracked service.)
You can return any item for a refund within 30 days of receiving your original order. It can take up to 10 working days for your return to be delivered back to us. We reserve the right to refuse a refund if the item(s) are not in their/its original condition.
Damaged returns: If the item is received back damaged or not 'as new', we reserve the right to charge a re-stocking fee or refuse a refund based on the condition of the item, to be determined on receipt.
Partial returns on orders over £50: when the order value after refund no longer qualifies for free shipping, a re-stocking fee will be deducted from the refund based on the standard shipping costs.
Shipments refused (and returned) at point of delivery: All shipments that are refused and then returned using one of our couriers will have all return shipping costs deducted from any refund due, once the shipment has been received back.
We’ll email you as soon as your return has been received. All refunds are issued to your original payment method, and we will notify you once the refund has been made. It can take up to 5 working days until you see the refund in your account.
Please ensure that you ask for a proof of posting receipt at the Post Office when you send the item(s) back. This is your insurance if it gets lost or damaged in the post.
*Please note: Sale and discounted items work slightly differently. You can still return your item but you must cancel your order within 7 days of receiving your item(s) and post it back to us within a further 8 days.
What if I live outside the UK?
Please email us with the following information: Your name, the Order Number, Date of your Order, details of the Item(s) you wish to return or exchange, and the reason for the return.
All items must be in a re-saleable condition and in their original packaging.
We reserve the right to refuse a refund if the item(s) are not in their/its original condition.
Don’t forget to fill in the reverse side of the invoice to tell us why you are returning your goods, so we can quickly put things right. Please ensure that you ask for proof of posting when you send your goods back. This is your insurance if it gets lost or damaged in the post.
Damaged & Faulty Items
In case of receiving a faulty or damaged item, please make sure you contact us immediately on receipt to report the damage. Otherwise we might not be able to issue a refund or exchange the item. The item must remain unused and 'as new'.
Can I speak to someone about a return?
Call us on: +44 (0) 1342 825200
or email us: email@example.com
* Shipping rates are subject to change and were last updated 25/09/2021. We are continually striving to achieve the best available service and welcome any feedback on our rates.