Shipping & Returns
Free postage & packing on UK mainland orders over £70*, Free Local Collection in Forest Row, Sussex
We are closed from the 22nd of December until the 2nd of January. All orders placed during this time will be shipped out on the 2nd or 3rd of January. Thank you for your understanding.
During busy times, standard delivery can take a little longer, but is sent second class and should arrive 2-3 days from when the shipping confirmation is received.
Standard Delivery under £20 2-4 working days £2.49
Standard Delivery over £20 2-4 working days £3.95
Tracked 24 under 1kg 1-2 working days £4.35
Tracked 24 under 2kg 1-2 working days £4.95
If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. Your order will be sent by Royal Mail or courier. A signature may be required when you receive your parcel, depending on value and volume.
Next day delivery from £7.50 dependant on weight
For orders placed before 1pm.
Orders placed Monday – Thursday will be delivered the next day.**
Orders placed on Friday will be delivered the following Monday.**
For delivery to Northern Ireland, the Scottish Highlands and UK Islands, please allow 2 days for delivery, although Next Day is available in some areas.
* For Northern Ireland, the Scottish Highlands and UK Islands, additional shipping costs apply for orders over 2kg based on weight.
** Next Day is a DPD delivery aim. We are not responsible for any delays due to bad weather of high seasonal volumes.
Saturday delivery £18.50
For orders placed before 1pm on Friday.
Free Local Collection in Forest Row, East Sussex - This option is now available at checkout based on your post code. If not available in your area, and you would like to collect, please enter the promotion code: local.
We are based at The Rookery 2, Highgate Works, Tomtits Lane, Forest Row, East Sussex RH18 5AT.
Please get in touch to arrange a pick-up time.
European shipping rates are based on weight and available at check-out starting from £5.90 for the lightest orders. Please be aware that for heavy items the shipping charges can be high depending on country.
Note: We do not currently ship to all European countries, please contact us directly if delivery is unavailable.
Additional countries: United Arab Emirates, Hong Kong, Israel and mainland USA. Shipping costs are based on weight, please be aware that for heavy items the shipping charges can be very high.
Rest of World customers should contact us directly for a delivery quote.
We can provide both an airmail or tracked/tracked & signed-for service worldwide.
Please note: Deliveries outside the EU may be subject to additional charges. Conscious Craft does not accept liability for any additional costs other than the shipping cost offered at time of purchase.
Free Delivery promotions for shipments under £70 are sent via standard delivery - 2-5 working days
Return or Exchange
We hope that you are happy with all the items purchased from Conscious Craft, however should you wish to return or exchange an item, please email us with the following information: Your name, the Order Number, Date of your Order, details of the Item(s) you wish to return or exchange, and the reason for the return. All items must be in their original packaging and in a re-saleable condition.
Email us: firstname.lastname@example.org
The Rookery 2
You can return any item for a refund within 15 days of receiving your original order. It can take up to 10 working days for your return to be delivered back to us. We reserve the right to refuse a refund if the item(s) are not in their/its original condition.
We’ll email you as soon as your return has been received. All refunds are issued to your original payment method, and we will notify you once the refund has been made. It can take up to 5 working days until you see the refund in your account.
Please ensure that you ask for a proof of posting receipt at the Post Office when you send the item(s) back. This is your insurance if it gets lost or damaged in the post.
Both the original postage & the return postage is non-refundable.
*Please note: Sale and discounted items work slightly differently. You can still return your item but you must cancel your order within 7 days of receiving your item(s) and post it back to us within a further 8 days.
What if I live outside the UK?
Please email us with the following information: Your name, the Order Number, Date of your Order, details of the Item(s) you wish to return or exchange, and the reason for the return.
All items must be in a re-saleable condition and in their original packaging.
We reserve the right to refuse a refund if the item(s) are not in their/its original condition.
Don’t forget to fill in the reverse side of the invoice to tell us why you are returning your goods, so we can quickly put things right. Please ensure that you ask for proof of posting when you send your goods back. This is your insurance if it gets lost or damaged in the post.
Damaged & Faulty Items
In case of receiving a faulty or damaged item, please make sure you contact us immediately. Otherwise we might not be able to issue a refund or exchange the item.
Can I speak to someone about a return?
Call us on: +44 (0) 1342 825200
or email us: email@example.com
* Shipping rates are subject to change and were last updated 01/06/2017. We are continually striving to achieve the best available service and welcome any feedback on our rates.